Your feeling of being welcome and valued as a customer is the result of our team's commitment to guest satisfaction, and we're grateful for your kind words. We're dedicated to providing memorable and special stays for all our guests. The fact that you found the continental breakfast lovely and that it was delivered on time is wonderful to hear. Your comfort and happiness are our top priorities, and we're pleased to have exceeded your expectations. We're glad that you enjoyed the room upgrade and the complimentary drink sent to your room. It's heartwarming to know that the response to your minor issue was exceptional, and we take pride in delivering outstanding customer service. We apologise for the initial glitch during check-in but are pleased to hear that the duty manager went above and beyond to ensure your satisfaction. We're delighted to hear that you chose to treat yourself to a stay with us and that you found your assigned room lovely. Hotels near Stanlow and Thornton StationÄear drdonna25, Thank you for sharing your wonderful experience during your two-night stay at The Grosvenor.InterContinental (IHG) Hotels in Chester.
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